UNO Digital Bank Wins CX Innovator of the Year at WFIS 2025!

We are proud to announce that UNO Digital Bank, one of the leading digital banks in the Philippines, has been awarded the CX Innovator of the Year at the World Financial Innovation Series (WFIS) 2025 – Philippines Awards. This recognition is more than just an industry accolade—it is a testament to our mission of making banking simple, better, and accessible for every Filipino. 

This award honors the innovative strides UNO Digital Bank has taken in digital banking and customer experience in the Philippines, and it validates our belief that innovation only matters when it elevates people. 

About the WFIS Awards 

The World Financial Innovation Series (WFIS) is one of the Philippines’ premier financial services events, bringing together more than 600 technology and business leaders from banks, insurers, microfinance institutions, and regulators. 

The WFIS Awards spotlight individuals and organizations that are setting new benchmarks in innovation, inclusion, and customer-centric transformation. To win CX Innovator of the Year is to be recognized as a leader in shaping how customers engage with financial services in a rapidly digitalizing economy. 

This recognition places UNO Digital Bank alongside the most forward-thinking players in the region, affirming that our approach to digital banking customer experience is creating meaningful impact. 

What Makes This Win Special 

For us, CX innovation means more than sleek design or faster transactions. It means breaking barriers that have historically kept Filipinos out of the financial system: 

• Clarity over complexity – simplifying financial products into plain, relatable terms. 

• Speed with accountability – faster decisions and transparent updates at every stage. 

• Access for all – creating opportunities for those often excluded by traditional banking. 

Every improvement in our app—from #UNOnow personal loans to #UNOready savings, #UNOeasy BNPL, and #UNOBoost deposits—carries the same goal: to empower customers to take charge of their financial journey with confidence. 

Winning CX Innovator of the Year underscores that our work is not only improving lives but also setting new standards for digital banking in the Philippines. 

A Team Achievement 

While the award was received by Sanjay Sharda, our Chief Business Officer, it represents the collective effort of the entire UNO family. From Product and Design to Engineering, Risk, Customer Happiness, and beyond—this victory reflects the passion and dedication of a team committed to building a better way to bank. 

And most importantly, this recognition is shared with our customers. Your trust, feedback, and daily engagement inspire us to constantly push boundaries. 

Looking Ahead 

Being named CX Innovator of the Year is not a destination; it’s a springboard. It motivates us to keep raising the bar for customer experience in digital banking: 

• Smarter guidance in every interaction. 

• Faster, more seamless resolutions. 

• Broader inclusion for underserved communities. 

At UNO, innovation is never for technology’s sake. It is always for people—for you. 

Ready to see what award-winning customer experience feels like? Download the UNO Digital Bank app today and join us in building a future where banking truly elevates you.